Frequently asked questions
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37 questions
Ordering and payment
How do I place an order?
Add the products to your basket, then click “Order”. Enter your details and the delivery address, choose your payment method, accept the Terms and Conditions of Sale and confirm. A summary e-mail is sent to you. Creating a customer account is optional.
Which payment methods do you accept?
You pay by SEPA bank transfer, with no charges on our side. Our bank details are provided at the end of the order process and in the confirmation e-mail.
My order is “awaiting payment”: what should I do?
Make your bank transfer, making sure to include the order reference in the payment description, then send us the proof of transfer by e-mail to contact@eurl-agritech.com within 24 hours of placing your order: your order will then be confirmed. If we do not receive this proof within this period, the order will be cancelled. It will be prepared as soon as the funds are received, generally 1 to 3 working days after the transfer is made.
Can I change or cancel my order?
Contact us as soon as possible quoting the order reference: as long as it has not been shipped, we will look into the change or cancellation with you. After receipt, you have the right of withdrawal if you are a consumer.
Can I get an invoice?
Yes. The invoice is available in your customer area as soon as payment has been recorded. It shows the VAT applied according to the delivery country and our legal identifiers.
How do I request a quote?
From a product page (“Request a quote” button) or from the Quote page. We will reply by e-mail or telephone with a personalised offer.
Delivery
Where do you deliver?
We deliver to mainland France and 18 other European countries: Belgium, Germany, Austria, Switzerland, Italy, Spain, Portugal, Netherlands, Ireland, Poland, Czech Republic, Hungary, Romania, Lithuania, Sweden, Denmark, Finland, Norway. For islands not connected by road, the French overseas territories or any other country, please contact us before ordering: delivery is quoted on request.
How much does delivery cost?
Rates are the same in all countries served: delivery is free on purchases of €400.00 incl. VAT or more, and charged at €69.00 per order below that amount. The exact amount is shown in the basket before confirmation.
What are the delivery times?
As a guide, in working days (Monday to Friday) after receipt of payment: in France, preparation: 1 to 2 working days, then dispatch and transport: 3 to 5 working days; in other countries, preparation: 1 to 2 working days, then dispatch and transport: 5 to 7 working days. The lead time applicable to your order is stated when it is confirmed.
Can I collect my order from the depot?
No: we do not offer collection on site. All orders are delivered by carrier to the address you provide.
How do I track my parcel?
You receive an e-mail on dispatch with the carrier's name and the tracking number, where available. Progress can also be followed on the Order tracking page (reference and e-mail address) or in your customer area.
What should I do on delivery?
Check the condition and number of packages in the presence of the carrier. In the event of damage, note precise reservations on the delivery note and notify us within 48 hours, with supporting photos. Heavy equipment is delivered to the foot of the lorry (kerbside): please arrange suitable means of unloading.
Europe, VAT and languages
Do you deliver outside France?
Yes, to 18 European countries: Belgium, Germany, Austria, Switzerland, Italy, Spain, Portugal, Netherlands, Ireland, Poland, Czech Republic, Hungary, Romania, Lithuania, Sweden, Denmark, Finland, Norway. Other destinations are considered on a quote basis.
How much does delivery abroad cost?
The same rate as in France: €69.00 per order, free from €400.00 incl. VAT, whichever delivery country is served.
What VAT is applied to my order?
Each product has a single price excluding VAT; the price including VAT depends on the delivery country. In France, French VAT (20 %) is included. For a private customer delivered in another European Union country, in Switzerland or in Norway, the VAT of that country is applied. Prices are recalculated as soon as you choose your country in the selector at the top of the page, and confirmed with the delivery address.
I am a business in another EU country: can I buy without VAT?
Yes. If your company is established in a Member State other than France and has a valid EU VAT number, the sale is invoiced excluding VAT (reverse charge: you declare the VAT in your country). The number is checked with the European Commission's VIES service; if it cannot be validated, the VAT of the delivery country applies.
Do you deliver to Switzerland?
Yes, at the same delivery rates. Prices shown for Switzerland include Swiss VAT (8.1 %). We handle the customs formalities: you have nothing to pay on delivery. The exact total is shown before you confirm your order.
Do you deliver to Norway?
Yes, at the same delivery rates. Prices shown for Norway include Norwegian VAT (25 %). We handle the customs formalities: you have nothing to pay on delivery. The exact total is shown before you confirm your order.
Does the right of withdrawal apply if I live abroad?
Yes. Consumers in all the countries we serve have a 14-day withdrawal period and 30 days to return a product to us, on the same terms as in France. You also benefit from the legal guarantees provided for by the law of your country.
In which languages is the website available?
The website is available in 18 languages: Français, English, Deutsch, Nederlands, Italiano, Español, Português, Polski, Svenska, Dansk, Norsk, Suomi, Čeština, Magyar, Română, Lietuvių, Deutsch (Österreich), English (Ireland). Contractual documents (terms and conditions of sale, legal notice, privacy…) are translated for information purposes only: only the French version is authoritative.
How do I change the language or the delivery country?
Use the language and country selector in the top bar, next to “Order tracking”. Your choice is saved; prices and VAT are recalculated for the selected country.
Products
Are the products covered by a guarantee?
All our products are covered by the legal guarantee of conformity (2 years for a consumer) and the warranty against latent defects. A commercial guarantee from the manufacturer may also apply: its duration is stated on the product page.
Do you sell used equipment?
The condition of each product (new, used or refurbished) is shown on its product page. Used goods bought by a consumer also benefit from the legal guarantee of conformity.
Is the displayed availability reliable?
The availability shown on each product page corresponds to our recorded stock. If an item unexpectedly goes out of stock after your order, we will contact you to offer a new lead time or a refund.
Do you sell spare parts?
See the Parts and accessories category or contact us stating the make, the model and, if possible, the reference of your machine: we will look for the right part.
How do I choose the right equipment?
Our team can advise you by telephone on +33 2 48 37 21 17 (Monday to Friday, 9 am to 6 pm) or by e-mail. Specify your use, the area or volume of work and, where applicable, the tractor or carrier vehicle used.
Customer account
Do I need to create an account to order?
No, creating an account is optional and free of charge. An account lets you view your orders, invoices and addresses.
I have forgotten my password.
On the login page, click “Forgotten your password?” and enter your e-mail address: you will receive a link to choose a new one.
How can I retrieve or delete my data?
From your customer account, you can download your data and delete your account. For any other request, write to contact@eurl-agritech.com.
Returns, guarantees and after-sales service
Can I return a product?
If you are a consumer, you have the statutory right of withdrawal of 14 days from receipt, without having to give any reason. We also accept returns up to 30 days after receipt, for a new, unused, complete product in its original packaging.
Who pays the return costs?
For a withdrawal or a commercial return, the cost of returning the item is borne by you. For a defective or non-conforming product, the legal guarantees apply at no cost to you.
How soon will I be refunded?
If you withdraw, we refund all sums paid, including standard delivery costs, within 14 days of your notification (the refund may be withheld until the product has been received or proof of its dispatch has been provided). For a commercial return, the price of the product is refunded within 14 days of receipt and inspection of the product.
How do I contact the after-sales service?
By e-mail to contact@eurl-agritech.com, by phone on +33 2 48 37 21 17 or via the contact form, choosing “After-sales service”. Please state your order number, the model and a description of the problem, with photos if possible.
What should I do in the event of a dispute?
Please contact our customer service first: we always seek an amicable solution. If your written complaint has not been resolved, you may refer the matter free of charge to the consumer mediator CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice.
Businesses
Do you offer business terms?
Yes. Create a business account with your SIRET number (or your company number and EU VAT number outside France). Once validated by our team, you will have access to your pricing terms and to prices displayed excluding tax.
Are prices shown excl. VAT or incl. VAT?
Prices are shown incl. VAT, at the VAT rate of the chosen delivery country (French VAT of 20 % for France), together with the excl. VAT equivalent. Approved business accounts see the excl. VAT price highlighted.
Does the right of withdrawal apply to business customers?
No: the right of withdrawal and the legal guarantee of conformity under the French Consumer Code do not apply to purchases made for the purposes of a business activity. The warranty against latent defects applies under the conditions of ordinary law.
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Advice, ordering, quotes or after-sales service: Monday to Friday, 9 am to 6 pm.