Returns and refunds
Changed your mind? You have 30 days after receipt to return your product, including the 14-day statutory right of withdrawal for consumers, in all the countries we deliver to.
- 30 days to return
- 14-day statutory withdrawal period
- Refund within 14 days
- Defect: legal guarantees at no cost
- Updated: 11 November 2026
Translation provided for information purposes only. Only the French version of this document is authoritative.
In the event of any discrepancy between the translation and the French text, the French version shall prevail. View the French version
- 14 daysRight of withdrawalFrom receipt, without having to give any reason
- 30 daysCommercial returnNew, unused product in its original packaging
- 14 daysRefund periodBy the payment method used
- 2 yearsLegal guarantee of conformityFor goods purchased by a consumer
Return periods
Statutory right of withdrawal
If you are a consumer, you have 14 days from receipt of the product (or of the last product in the case of separate deliveries) to withdraw, without having to give reasons for your decision (articles L221-18 et seq. of the French Consumer Code).
Commercial return
Beyond the statutory period and up to day 30 following receipt, we accept, on a commercial basis, the return of new, unused and complete products in their original packaging purchased by a consumer.
The commercial return does not replace either the right of withdrawal or the legal guarantees: it is in addition to them. The full conditions are set out in Article 8 of our Terms and Conditions of Sale.
Returns from abroad
The same periods apply in the 19 countries we deliver to: 14 days for withdrawal and commercial returns up to 30 days after receipt.
| Delivery country | Withdrawal | Commercial return | Return shipping costs |
|---|---|---|---|
| France | 14 days (French Consumer Code) | Up to 30 days | At your expense |
| Other European Union countries | 14 days (Directive 2011/83/EU) | Up to 30 days | At your expense |
| Norway | 14 days (Norwegian legislation) | Up to 30 days | At your expense, including customs charges for the return shipment |
| Switzerland | 14 days (granted contractually) | Up to 30 days | At your expense, including customs charges for the return shipment |
For a defective or non-conforming product, return costs are borne by us, whatever the country.
Return conditions
Return accepted
- Withdrawal (14 days): product returned complete, with its accessories and instructions.
- Commercial return (up to 30 days): new, unused, complete product in its original packaging.
- Request made within the applicable period, with the order number.
- Packaging that allows the item to be transported without damage.
Return excluded
- Products made to your specifications or clearly personalised (article L221-28 of the French Consumer Code).
- Commercial return: products that have been used, assembled, damaged or are incomplete.
- Purchases made by a business for the purposes of its activity.
- Requests made more than 30 days after receipt (the legal guarantees remain applicable).
Returns procedure
Step 1: Let us know
Within the applicable period, by e-mail to contact@eurl-agritech.com, by post or via the contact form, stating your order number and the product concerned. You may use the model withdrawal form.
Step 2: Receive the instructions
We will confirm the return address and shipping arrangements. For heavy or bulky equipment, we will provide an estimate of the collection cost on request.
Step 3: Send the product back
No later than 14 days after your notification: complete product, with its accessories and instructions, carefully packed. Keep proof of dispatch.
Step 4: Get your refund
Refund via the payment method used, within the time limits shown below.
Costs and refunds
| Reason for return | Return shipping costs | Amount refunded | Refund period |
|---|---|---|---|
| Withdrawal (14 days) | At your expense | All sums paid, including standard delivery costs | 14 days after your notification* |
| Commercial return (up to 30 days) | At your expense | Price of the returned product | 14 days after receipt and inspection of the product |
| Defective or non-conforming product | At no cost to you | Repair or replacement; failing that, price reduction or refund | Under the legal guarantees (see below) |
* The refund may be deferred until the product has been recovered or until you have supplied proof of its dispatch. It is made using the same means of payment as that used for the order.
Bulky equipment
For heavy or bulky equipment that cannot be returned by post, we will provide an estimate of the collection cost on request, before you order or when you make your return request.
Condition of the returned product
You may handle the product as you would in a shop in order to establish its nature, characteristics and functioning. Any diminished value resulting from other handling (work carried out, filling with fuel or oil, fitting of accessories, soiling) may be deducted from the refund following withdrawal.
Defective or non-conforming product
This is not a withdrawal: you benefit from the legal guarantee of conformity and the warranty against latent defects, at no cost. Contact our after-sales service with your order number and, if possible, photos of the defect.
Business customers
The right of withdrawal and commercial returns do not apply to purchases made for the purposes of a professional activity. Any return request is considered on a case-by-case basis: please contact us before sending anything back. The warranty against latent defects applies under the conditions of ordinary law (Article 11 of the Terms and Conditions of Sale).
Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To EURL AGRI-TECH MOTOCULTURE, Les Croix Rouges, 18390 Saint-Germain-du-Puy, France — contact@eurl-agritech.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
- Ordered on / received on:
- Order number:
- Name of consumer(s):
- Consumer's address:
- Signature (only if this form is notified on paper):
- Date:
Start a return
Please give your order number and the product concerned: we will reply with the return instructions.
Request a returnCustomer service
- Telephone+33 2 48 37 21 17
- Opening hoursMonday to Friday, 9 am to 6 pmParis time (CET/CEST)
- AddressLes Croix Rouges
18390 Saint-Germain-du-Puy
France
Any questions? Our team is here to help
Advice, ordering, quotes or after-sales service: Monday to Friday, 9 am to 6 pm.