Guarantees and after-sales service
All products sold are covered by the legal guarantees, to which the manufacturer's warranty may be added. Our team will assist you in the event of a breakdown or defect, in all the countries we deliver to.
- Legal guarantee of conformity: 2 years
- Warranty against latent defects
- After-sales service Monday to Friday, 9 am to 6 pm
- Updated: 11 November 2026
Translation provided for information purposes only. Only the French version of this document is authoritative.
In the event of any discrepancy between the translation and the French text, the French version shall prevail. View the French version
Legal guarantee of conformity
From delivery, for goods purchased by a consumer (12-month presumption for second-hand goods): repair or replacement free of charge, failing which a price reduction or refund.
Warranty against latent defects
From the discovery of a latent defect rendering the goods unfit for use: price reduction or refund upon return of the goods.
Commercial guarantee
Where available, the manufacturer's warranty is shown on the product page (duration, conditions). It is in addition to the legal guarantees and does not replace them.
Which guarantee for which situation?
| Guarantee | Who it applies to | Duration | What you can obtain | Legal texts |
|---|---|---|---|---|
| Conformity | Consumers | 2 years from delivery | Repair or replacement within 30 days, free of charge; failing that, price reduction or termination of the contract | Arts L217-3 to L217-20, French Consumer Code |
| Latent defects | All buyers | 2 years from discovery | Price reduction or refund upon return | Arts 1641 to 1649, French Civil Code |
| Commercial | According to the manufacturer | Shown on the product page | According to the documentation supplied with the product | Art. L217-21, French Consumer Code |
Good to know
If the goods are repaired under the legal guarantee of conformity, the guarantee is extended by six months. If we impose replacement when you had requested repair, the guarantee is renewed for two years. The full text is set out in Article 9 of our Terms and Conditions of Sale.
Do you live outside France?
French legal guarantees apply to all our sales. If you are a consumer residing in another country served, you also benefit from the guarantees provided by the law of your country where they are more protective.
European Union
Legal guarantee of conformity of at least 2 years from delivery, provided for by Directive (EU) 2019/771 and transposed in each Member State.
Norway
Guarantees under Norwegian consumer law (forbrukerkjøpsloven): a 2-year complaint period, extended to 5 years for goods designed to last significantly longer.
Switzerland
Warranty provided for by the Swiss Code of Obligations (articles 197 et seq.): 2 years from delivery for an item purchased by a consumer (article 210).
After-sales service is provided remotely (diagnosis, dispatch of parts) or by returning the equipment; the procedure will be explained to you after your request has been analysed.
What is covered and what is not
Covered
- Lack of conformity existing at the time of delivery or appearing during the legal guarantee period.
- Manufacturing, material or assembly defect.
- Latent defect making the equipment unfit for its intended use.
- Under a manufacturer's warranty: what its documentation provides for.
Not covered
- Normal wear and tear of parts (blades, belts, spark plugs, filters, tyres…).
- Damage resulting from misuse or lack of maintenance.
- The use of unsuitable fuel or lubricant.
- Modification of the equipment.
Follow the maintenance recommendations in the manual and keep your supporting documents (invoice, service log).
How do I make a guarantee claim?
Step 1: Contact after-sales
Via the “After-sales service” form, by e-mail to contact@eurl-agritech.com or by telephone on +33 2 48 37 21 17.
Step 2: Describe the problem
Please give your order number, the model and, if possible, the serial number, together with a description of the fault and photos or a video.
Step 3: Diagnosis
We will review your request and let you know how to proceed.
Step 4: Remedy
Depending on the case: dispatch of a part, return of the equipment, repair, replacement or, failing that, price reduction or refund.
Business customers
For purchases made for professional purposes, the legal guarantee of conformity under the French Consumer Code does not apply; the warranty against latent defects applies under the conditions of ordinary law, as does the manufacturer's commercial guarantee where one exists (Article 11 of the Terms and Conditions of Sale).
Legal information
Legal guarantee of conformity: your rights in detail
The consumer has a period of two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund in exchange for return of the goods, if the seller refuses to repair or replace the goods, if repair or replacement takes place after a period of thirty days, if it causes major inconvenience, or if the lack of conformity persists.
Any period during which the goods are out of use for the purpose of repair or replacement suspends the remaining guarantee period. These rights arise from Articles L217-1 to L217-32 of the French Consumer Code.
Warranty against latent defects: your rights in detail
The consumer also benefits from the legal warranty against latent defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept or to a full refund in exchange for return of the goods.
Any questions? Our team is here to help
Advice, ordering, quotes or after-sales service: Monday to Friday, 9 am to 6 pm.